Upgrade from a Lower Edition Purchased License to a Higher Edition Purchased License
MotiveWave will put the cost you paid for a lower edition (not including any taxes or currency conversions) towards an upgrade to a higher edition Purchased License.
If you are upgrading to a higher edition within 1 year of your purchase, you would only need to pay the remaining difference between the regular-priced higher edition Purchased License and your lower edition Purchased License.
If it has been more than 1 year since you bought your Purchased License, you must be active on support and updates before you can upgrade. If your support and updates has expired, you will need to purchase the Additional 1 Year of Updates and Support for your edition before you can upgrade to a higher edition (see website for pricing).
If you bought your Purchased License during a sale, that sale discount is not locked in for an upgrade to a higher edition Purchased License.
If there happens to be a sale on at the time you want to upgrade to the Purchased License, Sales can give you that current sale discount on the remaining difference.
The upgrade from the lower edition Purchased License to the higher edition Purchased License must be created manually by Sales before you’ll be able to upgrade.
Please contact firstname.lastname@example.org to find out what your exact upgrade cost will be. They can then create the upgrade for you.