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Access Log Files

Sometimes in order for the support team to debug an issue, they will need your most recent log files. The log files do not contain any confidential or sensitive information, but they may contain information to reproduce a problem or error information to indicate where a problem may be occurring in MotiveWave.

There are two locations to access the log files:

Help Menu – From the console menu bar, choose Help > Log Files

Startup Screen – From the initial startup screen click the Options button and then click on Log Files

Choosing either of the two above options will open a File Explorer (Finder window on macOS). Sort the files in this folder by Date modified (descending) and attach the top 5 files to an email to: support@motivewave.com.

For most email clients you can simply drag the desired files into an open email window. The example below is using the Gmail client (in Firefox):