Connection Fail pop-up message box

heispark

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When MW was disconnected (due to wifi interruption,... etc.) I often find it late. It would be great if MW displays a pop-up message informing connection failure. By the way, it seems even if wifi comes back online, MW doesn't come back automatically. I have to reconnect it manually. Is this a normal behavior? I use Mac version.
 

MotiveWave_Jason

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Hello,

MotiveWave will attempt multiple re-connections, if after a certain period there is no connection it will stop trying and you will have to manually connect when your internet connection is back. We always recommend connecting to your router via Ethernet cable instead of WiFi just for reliability.

I will add a feature request to have a disconnection popup for you.

Thank you.
 

satishvasu

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Yes. Even I never get to know when a connection to the data vendor is lost. I mostly mark some levels and wait for email alerts. But when the connection is gone, I never get to know and I would have missed the alerts for the levels. Can you also add a feature to send an email alert if a connection to the data vendor has failed
 

MotiveWave_Jason

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Yes. Even I never get to know when a connection to the data vendor is lost. I mostly mark some levels and wait for email alerts. But when the connection is gone, I never get to know and I would have missed the alerts for the levels. Can you also add a feature to send an email alert if a connection to the data vendor has failed
I will add this to the feature request list. Remember if there was an extended network connection loss on your end or your ISP then an email couldn't be sent either.

Thank you for the feedback.
 

satishvasu

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Can you also provide an option to attempt to reconnect forever instead of giving up?
 

MotiveWave_Jason

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Hello,

We cannot continue to try to reconnect forever although we can look to increase the amount of attempts. I will add this to the feature request.

Thank you.
 

heispark

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Any update on this? My Rithmic connection is occasionally disconnected for temporarily. When I come back, I find MW is still disconnected and dead silently while Sierra Chart is reconnected and working..... :oops:
Don't you think it is a critical issue?
 
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