error message

majid767

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hello
when i want to open a chart, motivewave shows me the error message below.
please help me resolve this problem.
 

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elliottwave

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You have FXCM as quotes provider ? I had this message a while back when I was having trouble connecting to FXCM. But now I don't get this message
 

majid767

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Try to create a new login password if you have a demo FXCM account
do you mean i have to go to fxcm website and open an account there?
then insert that password here
can you explain that for me step by step using pictures.
i am a little confused.
thanks a lot
 

majid767

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can y
Try to login with new credentials.
can you explain simpler
please correct me if i am wrong:
1-i must open a demo account in fxcm?
2-then i must open my motivewave platform
3-insert my fxcm demo account details in my motive wave account.
yes?
 

elliottwave

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can y

can you explain simpler
please correct me if i am wrong:
1-i must open a demo account in fxcm?
2-then i must open my motivewave platform
3-insert my fxcm demo account details in my motive wave account.
yes?
Yes
 

majid767

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OK now i just opened an fxcm demo account
then from where in motivewave i must insert those login and password of fxcm?
 

elliottwave

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1. Open Motivewave Press Options - Workspaces - tap on your Workspace and tap Modify
2. Tap add connection
3. Find FXCM and create connection
 

majid767

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1. Open Motivewave Press Options - Workspaces - tap on your Workspace and tap Modify
2. Tap add connection
3. Find FXCM and create connection
i did the same as you told me but this time when i wanted to test the connection i have encountered with below error.
 

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majid767

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Ok thanks
listen dear friend
finally my platform has worked and that error was resolved.
but due to some issues in my PC i had to uninstall motive wave and then reinstall that again.
but this time when i want to login to one of my workspaces platform ask me to insert my fxcm account username and password
then when i insert my fxcm credentials beneath error appears.
do you know what is that and how to resolve?
thanks again
 

majid767

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here is the error message
 

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elliottwave

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Try to create demo account on forex.com and modify your workspace connection . Login using forex.com credentials
 
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