Refund Policy

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Refund Policy

MotiveWave Software offers a 14-day free trial with full access to all features so that you have time to review and test out the software in its entirety before you purchase. Therefore, all sales are final and no refunds are available after purchase.

 

If, within 14 days of purchase, you wish to upgrade your license to a higher Edition, please contact  sales@motivewave.com with your request to upgrade and your contact information. A representative will contact you to go through the upgrade process. The amount of your current purchase, minus any discounts and taxes, will be put towards your upgraded license.

 

After the 14-day full access free trial, if you do not purchase an Edition, your license key will be disabled.

 

If you feel you have an extenuating circumstance that requires a refund, you may contact sales@motivewave.com with your reasons for requesting a refund and we will review it. Refund exceptions are determined at the sole discretion of MotiveWave Software. If a refund is given, a 5% admin fee will be deducted from the refund amount.

Cancellation Policy

If you purchased the MotiveWave 90 day lease option, you signed up for an auto-renewing subscription. An auto-renewing subscription means that you have agreed to allow MotiveWave to automatically process payments every 90 days to the same credit card you used for your initial 90 day lease purchase until you cancel your subscription. It is your responsibility to cancel your MotiveWave 90 day auto-renewing lease by sending an email to sales@motivewave.com with your account information, notifying us of your cancellation request a minimum of 10 days prior to your renewal date. You will receive a confirmation that your auto-renewing subscription has been cancelled.

 

Make sure you cancel your subscription before the next 90 day lease automatic payment goes through as NO refunds are permitted for any time remaining on your subscription.

 

Once your auto-renewing subscription is cancelled, at the end of your subscription period, your license key will be disabled.

 

If you are currently on a MotiveWave 6-month or 1-year lease option, your license key will not automatically renew at the end of your selected lease period. MotiveWave will notify you in advance of your lease expiry date that it is time to renew your lease to prevent your license key from being disabled. To renew your license key, simply return to the purchase pages and choose the purchase or lease option that you want. If you do not renew your subscription, your license key will be disabled.

Return Policy

All of MotiveWave’s products and services are either downloaded or online. Nothing is shipped therefore, there are no returns.